Salesforce is the most popular CRM system in the world and with good reason. Not only is it packed with features that make it a perfect sales solution for organizations of all shapes and sizes, but it also provides easy access to data about your operations.
So you can make high-quality decisions about your future. Salesforce also offers several cloud services that you might want to take advantage of.
In this article, you get to know about the 15 Salesforce Service Cloud Services that are used by different industry types as per their requirement.
What do You Mean by Salesforce Service Cloud Services?
Salesforce Service Cloud Services can be broadly divided into three categories: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
IaaS is the most basic level of cloud service, providing customers with access to Salesforce’s infrastructure in order to build and run their own applications. This includes access to Salesforce’s servers, storage, and networking resources.
PaaS is a higher-level service that provides customers with a platform for building and running their applications. This platform includes tools and services for development, testing, deployment, and management.
SaaS is the highest-level service that provides customers with access to Salesforce’s complete suite of applications. These applications are delivered over the internet and can be accessed from any device with an internet connection.
You can also acquire SAAS software development service from the organization that is dealing with it.
The 6 Major Cloud Services of Salesforce are:
Salesforce Sales Cloud
Sales Cloud is a cloud-based CRM solution that helps sales teams manage their customer relationships. It includes features such as contact management, opportunity management, lead management, and quotas.
It offers integration with various platforms such as MailChimp, Exotel CTI, WIX, SAP, PrestaShop, Shopify, QuickBooks, and many more. For these integrations, you can consult certified Salesforce service providers.
Salesforce Service Cloud Services
Cloud-based customer service platform that helps businesses provide faster and more efficient customer service. It gives businesses access to a knowledge base, community forums, and live chat so they can quickly resolve customer issues.
Salesforce Service Cloud Services also provides a self-service portal so customers can find answers to their questions without needing to contact customer service.
An important part of the Salesforce CRM platform because it helps businesses improve their customer service operations. By using Service Cloud, businesses can provide better customer service, which leads to happier customers and improved business results.
Salesforce Marketing Cloud
A cloud-based application that helps businesses automate and measure their marketing efforts. The users with tools to create and manage email campaigns, track customer engagement, and measure results.
A great tool for small businesses that want to get started with email marketing, or for larger businesses that need a more robust solution.
SFMC offers a wide range of features and integrations, making it a versatile tool for any business. You can integrate eCommerce platforms with Salesforce Marketing Cloud to make your work easier.
Salesforce Commerce Cloud
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce platform. It offers businesses of all sizes a complete set of commerce capabilities, including a customizable online store, an order management system, and a robust suite of tools for marketing, merchandising, and customer service.
It is built on a micro services architecture that enables businesses to quickly create and deploy engaging shopping experiences across multiple channels, including web, mobile, social, and in-store.
The platform also features built-in integrations with Salesforce’s CRM applications, which gives businesses the ability to personalize the shopping experience for each customer.
Salesforce Experience Cloud
A set of tools and services designed to help businesses create amazing customer experiences. With the Experience Cloud, businesses can design and personalize their websites and mobile apps, create personalized marketing campaigns, and deliver intelligent customer service.
The Experience Cloud also includes Salesforce’s world-class analytics and machine learning capabilities, which give businesses the ability to understand their customers better than ever before.
Salesforce Analytics Cloud
It is a powerful data analysis tool that enables businesses to make better decisions faster. With Analytics Cloud, businesses can easily access and analyze their sales data to identify trends and areas for improvement.
Additionally, businesses can use Analytics Cloud to create custom reports and dashboards to track their progress over time.
Analytics Cloud is an essential tool for businesses of all sizes that want to make the most of their data. By using Analytics Cloud, businesses can save time and money while gaining valuable insights into their sales data.
Originally Published: https://webkul.com/
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